ORDER FORM (PAYGO)
Secure Connection
Questions • Verify • Receipt
2.  Bill To

2. Bill To

First Name*

Last Name*

Company

Address*


City*

State*
Postal Code*

Country*
Email*

Day Phone*

Evening Phone

3.  PRODUCT NAME

3. PRODUCT NAME

COURSE OR PACKAGE INFORMATION: If you are purchasing a discount package enter the name of the package and the MS Office or Professional Development courses you selected below. If you purchased a single course enter the name of the course and the level if applicable below i.e. (Word Basic)

4.  Payment Method

4. Payment Method

Payment Method
5.  OTHER PAYMENT METHOD

5. OTHER PAYMENT METHOD

OTHER PAYMENT METHOD Please explain. 

6.  CERT COACH NAME

6. CERT COACH NAME

CERT COACH- Enter the name of your Cert Coach 

7.  BEST TIME TO REACH

7. BEST TIME TO REACH

WHAT IS THE BEST TIME TO REACH YOU? Once you have submitted your order a Cert Academy customer service rep will be in touch with you to review your order and review the next steps. Please let us know the date and time range to reach you.  

8.  REFERRAL INFORMATION

8. REFERRAL INFORMATION

WHO REFERRED YOU? If you were referred to us by a company or an organization enter the name below.

9.  Name on credit or debit card

9. Name on credit or debit card

NAME ON CREDIT CARD (If you are under the age of 18 or are using a credit card other than your own, enter the name on the credit card or enter N/A for not applicable here)

10.  SUBMIT INFORMATION FORM

10. SUBMIT INFORMATION FORM

YOUR ORDER IS ALMOST COMPLETE 

Please agree to the terms and conditions below, enter the security code and click next to review your order and contact information. If the information is correct, click submits and a confirmation of your order will be sent to the email address you provided. If there is any incorrect information click on the back tab and make your corrections. Confirmation of your payment, will be sent in a separate email. Please note that this order is not complete until: 



  • Full payment or down payment and monthly payment arrangement has been completed and verified. 

  • You speak to a Cert Academy Online customer service reps to review you order





11.  TERMS AND CONDITIONS/REFUND POLICIES

11. TERMS AND CONDITIONS/REFUND POLICIES

CERT ACADEMY ONLINE
TERMS AND CONDITIONS
THE LEGAL AGREEMENT BELOW GOVERNS AGREEMENT BETWEEN CUSTOMER (HEREIN AFTER KNOWN AS CUSTOMER, PARTICIPANT OR CLIENT) AND CERT ACADEMY ONLINE (HERE IN AFTER KNOWN AS CAO OR COMPANY)
 
By checking the acknowledgment box, the CUSTOMER agrees to all terms and conditions stated herein for use of training media, videos, and materials.
 
1.    SCOPE OF SERVICES
      1.1      CAO agrees to provide CUSTOMER access via a Course Access Portal (CAP) to purchased access to certification prep and professional development course media; supplemental materials and resources as indicated in the course outline for each course accessed by CUSTOMER
 
      1.2      Trainees will have access to training media 24hrs. a day 7 days a week for twelve months from date that the purchased courses are uploaded on the CUSTOMER Course Access Portal.
 
      1.3      CUSTOMER understand that they have purchased access to certification prep and professional development courses that will assist them with enhancing their soft skills and/or assist them with preparing for certification exams. CUSTOMER understands that CAO makes no guarantees of passing the certification exams
 
      1.4      CUSTOMER also understand that courses is not designed or intended to qualify its participants for specific employment. It is intended solely for the avocational, personal enrichment of participants.
 
      1.5      CUSTOMER also understands that CAO does not provide job placement assistance. CAO however will provide access to CUSTOMER job search and resume upgrade videos provided in CAO website.
 
2.    CANCELLATION & REFUND POLICY – Once the CUSTOMER has agreed to the terms and conditions set forth with in this agreement, as well as has made appropriate payment and/or payment arrangements, has submitted Identification (depending on payment options) CAO will begin creating a customized Course Assess Portal for PARTICIPANT. CUSTOMER will therefore agree to the following cancellation and refund policy.
 
       2.1  The CUSTOMER will receive a full refund of all fees and tuition paid minus a $10.00 processing fee if:
 
             2.1.1     The customer requests cancellation in writing within three business days of purchasing and agreeing to these terms and conditions. Written cancellation should be sent to their Cert Coach or to contact@certacademyonline.net or both
 
            2.1.2     The CUSTOMER purchases are not accepted by CAO. CAO reserves the right to disapprove individuals that:
 
            2.1.2.1   Provides CAO with erroneous contact and payment information.
 
            2.1.2.2    CAO discontinues purchased course within a period of time that a student could have reasonably completed it, except that this provision shall not apply in the event CAO ceases operation.
 
2.2        Refunds are calculated as follows:
 
            2.2.1    Student requesting cancellation within three business days of purchase and agreeing to terms and conditions, but before starting training, shall be entitled to a refund of all monies paid minus a $10.00 cancellation fee.
 
             2.2.2    If a CUSTOMER wants to stop getting access to courses after starting a course or after three business days of date of purchase, the CUSTOMER is entitled to NO refund of tuition paid.
 
             2.2.3   Customer is responsible for full payment for any course that they start. This includes payment of PAYGO plan customer has agreed to during the application and purchasing process. 

3.    PAYMENT METHODS TERMS AND CONDITIONS- Customer has the option of either making full payment or financing their purchase through external financing entities or applying for the CAO Pay As You Go (PAYGO) Plan through CAO as follows:
 
       3.1    Full Payments- Trainee may choose to make full payments by credit or debit card. Payments by check must be approved by CAO. CUSTOMER may speak with their Cert Coach or call CAO directly to get approval. CUSTOMER understands that if he/she chooses to make payment by check they will not get access to training until check has cleared. Once check has cleared CAO will call customer to confirm order and begin customizing the Course Access Portal which may take an additional 72 hours. CUSTOMER also understands that he/she will be responsible for paying any insufficient bank fees incurred by CAO.
 
          3.2     External Financing Sources- CUSTOMER may pay for their purchases by using any external financing sources. CUSTOMER understands that though CAO is affiliated with PayPal and Flexbuy, these external financing sources have their own approval and verification process. Approval through these external sources does not mean that payment has been completed. Once approved CUSTOMER must return to CAO website to make payment.
 
3.3    CAO Pay As You Go (PAYGO) Plan: CUSTOMER will have the option to apply for CAO PAYGO plan. CUSTOMER must agree to PAYGO terms and conditions. 
4.    TECHNICAL REQUIRMENTS- CUSTOMER understands that he/she is responsible to assuring that the device being used to access courses meets all technical requirements as indicated on CAO website under the resources tab.
 
5.    MEMBER ACCOUNT, PASSWORD, AND SECURITY. To get access to the certification prep and professional development courses CUSTOMER must complete the CAO questionnaire and agree to the terms and conditions.  CUSTOMER must provide CAO with current, complete and accurate information as prompted by the training questionnaire. Once received, CUSTOMER understands that they shall protect their passwords and take full responsibility for the use of account. CUSTOMER is solely responsible for any and all activities that occur under their account. Trainee agrees to notify CAO immediately upon learning of any unauthorized use of their account or any other breach of security.
 
6. CAO COUSE ACCESS PORTAL MAINTENANCE- CUSTOMER understands that from time to time, CAO support staff may log in to the Trainee’s account in order to maintain or improve service, including to provide assistance with technical or billing issues.
 
7. TERMINATION OF ACCESS PORTAL If CUSTOMER fails to comply with the terms and conditions set forth within this agreement, CUSTOMER will have their account suspended or terminated. Upon such case, Trainee may not access their Course Access Portal and it’s resources. CAO will save course information for three months to allow CUSTOMER to bring their account to date. 9. Appeal Process- Trainee may call or e-mail CAO to rectify reasons for suspension or termination of their access portal.
 
8.    LIMITATION OF LIABILITY. CAO WILL NOT BE LIABLE TO USER OR ANY THIRD-PARTY CLAIMANT FOR ANY INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL (INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR INCORRECT INFORMATION), OR INCIDENTAL DAMAGES, WHETHER BASED ON A CLAIM OR ACTION OF CONTRACT, WARRANTY, NEGLIGENCE, STRICT LIABILITY, OR OTHER TORT, BREACH OF ANY STATUTORY DUTY, INDEMNITY OR CONTRIBUTION, OR OTHERWISE, EVEN IF OCCEPD AND/OR ITS SUBSIDIARIES AND AFFILIATES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE EXCLUSION CONTAINED IN THIS PARAGRAPH SHALL APPLY REGARDLESS OF THE FAILURE OF THE EXCLUSIVE REMEDY PROVIDED IN THE FOLLOWING PARAGRAPH. SOME STATES DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE LIMITATIONS OR EXCLUSIONS IN THIS AND THE FOREGOING PARAGRAPH MAY NOT APPLY TO YOU.

9.    SERVICE LEVELS. CAO does not guarantee the Service will be operable at all times or during any down time due to: (1) caused by outages to any public Internet backbones, networks or servers, (2) caused by any failures of Your equipment, systems or local access services, (3) for previously scheduled maintenance or (4) relating to events beyond CAO (or its wholly owned subsidiaries’) control such as strikes, riots, insurrection, fires, floods, explosions, war, governmental action, labor conditions, earthquakes, natural disasters, or interruptions in Internet services to an area where CAO (or its wholly owned subsidiaries) or Trainee’s servers are located or co-located. Complete accuracy in all aspects of Your Training Record at all times also is not guaranteed.
 
10.    PROPRIETARY RIGHTS NOTICE. The Service, which includes but is not limited to the CAO and all intellectual property rights in the Service are, and shall remain, the property of CAO (and its wholly owned subsidiaries). All rights in and to the Processing Software not expressly granted to You in this Agreement are hereby expressly reserved and retained by CAO and its licensors without restriction, including, without limitation, CAO (and its wholly owned subsidiaries’) right to sole ownership of the CAO and Documentation. Without limiting the generality of the foregoing, You agree not to (and to not allow any third party to): (a) sublicense, distribute, or use the Service outside of the scope of the License granted herein; (b) copy, modify, adapt, translate, prepare derivative works from, reverse engineer, disassemble, or decompile the Processing Software or otherwise attempt to discover any source code or trade secrets related to the Service; (c) use the trademarks, trade names, service marks, logos, domain names and other distinctive brand features or any copyright or other proprietary rights associated with the Service for any purpose without the express written consent of CAO; (d) register, attempt to register, or assist anyone else to register any trademark, trade name, serve marks, logos, domain names and other distinctive brand features, copyright or other proprietary rights associated with CAO (or its wholly owned subsidiaries) other than in the name of CAO (or its wholly owned subsidiaries, as the case may be); or (e) remove, obscure, or alter any notice of copyright, trademark, or other proprietary right appearing in or on any item included with the Service.
 
13. MODIFICATIONS TO TERMS OF SERVICE AND OTHER POLICIES.
CAO reserves the right to change or modify any of the terms and conditions contained in this Agreement or any policy governing the Service, at any time, by posting the new agreement to the site located at www.certacademyonline.com (or such other URL as CAO may provide). You are responsible for regularly reviewing the policy. No amendment to or modification of this Agreement will be binding unless (i) in writing and signed by a duly authorized representative of My Online Training Hub, (ii) You accept updated terms online, or (iii) You continue to use the Service after CAO has posted updates to the Agreement or to any policy governing the Service. CAO may also at time update course.
 
      13.1 The changes to the fees or payment policies are not applicable to individuals that made payment agreement prior to changes.

14. COMPLAINT OR GREIVANCES PROCEDURES

      14.1 All student complaints should be first directed to the CAO personnel at Contact@certacademy.net.

        14.2 All written grievances received by CAO will be handle by one of our corporate staff within one week of receipt.

12.  PAYGO Terms and Conditions

12. PAYGO Terms and Conditions

CERT ACADEMY ONLINE
TERMS AND CONDITIONS FOR CAO PAY AS YOU GO (PAYGO) PLAN
 
THE LEGAL AGREEMENT BELOW GOVERNS AGREEMENT BETWEEN CUSTOMER (HEREIN AFTER KNOWN AS CUSTOMER, PARTICIPANT OR CLIENT) AND CERT ACADEMY ONLINE (HERE IN AFTER KNOWN AS CAO OR COMPANY) FOR THE PAY AS YOU GO PLAN (HERE IN KNOWN AS PAYGO) 
  1. CAO Pay As You Go (PAYGO) Plan: CUSTOMER has the option to apply for CAO PAYGO plan to develop a plan to make monthly payments as he/she access training. CUSTOMER understands that the PAYGO plan is only for courses and packages that are $500.00 or over. Customers purchasing course under $500.00 or less will make full payment. By checking the box under these terms and conditions CUSTOMER understands and agrees to the following: 
  1. Courses will be accessible as client makes payments. A chart of payments and course accessibility will be sent to client for their records.
  2. Once course has been started CUSTOMER agrees to pay the full cost of courses. Any outstanding balance will be paid based on installment agreement.
  3. CUSTOMER will provide a copy of their Drivers or Non-Driver’s License
  4. CUSTOMER may make additional payments to get access to courses sooner.
  5. Customer also understands that if they are making monthly payments via check for the PAYGO plan. Access to courses in their plan will not be accessible until check clears. 
  1. TIMELY PAYMENTS: If CUSTOMER are not able to make payment on installments on due date contact customer service @ 866-700-3636 or send an e-mail to contact@certacademyonline.net. CUSTOMER understands that if they do not contact CAO the full amount of the course may become immediately due and payable. Any collection expenses (including attorneys’ fees) incurred by CAO will be included in the amount owed, and may be charged to the credit card or other billing mechanism associated with your CAO account. In addition, if CAO decides to and gets full payment course purchased through the PAYGO plan all course will be immediately accessible to client in their course access portal. 
  1. WHAT YOU ARE BUYING: CUSTOMER understands that they are purchasing the right to access the courses content via the CUSTOMER Course Access Portal (CAP). CAO will create a Course Access Portal that will enable CUSTOMER to access the content for  course(s) purchased, online books and materials (books may be downloaded) exam prep, e-reference library, technical support. CUSTOMER can accesses courses 24 hours per day seven days per week for one year unless CAO are conducting maintenance in our system. 
  1. TERMS OF SERVICE: CUSTOMER- Terms of service is outlined on the terms and conditions agreement on this page. Please read and agree to these terms. 
  1. AUTOMATIC PAYMENT AGREEMENT- CUSTOMER is agreeing to have CAO deduct monthly payments automatically on the debit or credit card CUSTOMER INDICATED on the agreement. 
  1. ADJUSTMENT TO PAYMENT PLAN- CUSTOMER will receive a notice five days before date of deduction is scheduled via e-mail. If Trainee is not able to make scheduled payments, CUSTOMER must contact CAO at least three days prior scheduled payment date to make other arrangements for payment. 
  1. PAYMENTS- CUSTOMER agrees to provide CAO with a valid and updated credit or debit card information. By agreeing to and providing your debit or credit card information CUSTOMER authorizes CAO to charge said cards for all purchase services and courses listed in order form, Such charges will be made each month on the day of the month that the plan was created. 
  1. ACCEPTED PAYMENT METHODS- We accepts payment via credit cards, debit card, PayPal transfer. Checks maybe acceptable upon approval. Individuals paying via check must wait until check clears before Course Access Portal is created. If you have questions regarding payment methods or changes to payment method contact your Cert Coach or call CAO directly at 866-700-3636.   
  1. INCREMENTAL COURSE ACCESS: CUSTOMER also understands that they will get access to certification prep and professional development courses as they pay for training as indicated below:​​
Sample Package Incremental Payments and Course Access Scenario
In the scenario below, CUSTOMER has selected the A+ Essentials and Practical combo which cost $1,599.00 with monthly payment option of $177.93 per month for 9 months.
 
 
b. Therefore, CUSTOMER will get access to course as indicated below. The first course will be uploaded once order has been confirmed. The last course will be accessible on the 8th month of payments.
 
  1. SUSPENSION OF SERVICE: CAO reserves the  right to suspend a customer’s service or cancel the customer’s account if the following occurs:
a. Consecutive late payments
b. Client discontinues payment
c. CUSTOMER shares training with any other individual or organization
d. Transfers courses to anyone without permissions form CAO

If CUSTOMER’s service is suspended for any of the above reasons, a Cert Coach or CAO customer service rep will attempt to contact CUSTOMER to make them aware of reason for suspension and help CUSTOMER rectify the matter. Once CUSTOMER has rectified reason for suspension CUSTOMER’s access to CUSTOMER'S Course Access Portal will be reinstated. 
  1. PRICE RETENTION- CAO may increase prices periodically. However, once CUSTOMER has purchased and agree to the PAYGO automatic payment plan, the cost of  course or package purchased will not increase while CUSTOMER is on the Pay As You Go plan.
  1. CAO does reserve the right to change prices of versions of course at any time without prior notice. NOTE: changes to course versions will usually be due to upgrade to certification content as indicated by certifier i.e. CompTia or Microsoft. Price changes will not affect PAYGO CUSTOMERS
  1. CANCELATION OR TERMINATION: CUSTOMERS has 3 days to cancel Certification Prep or Professional Development course(s) or package purchase for courses that have been started. At that point financing will be recalculated to reflect all training course started and total amount due. CUSTOMER also understands that they will be charged a $25 late fee for all scheduled payments not made on time and did not communicate with CAO to postpone automatic deductions. CUSTOMER also agrees to pay any fee charged to CAO by bank for non-payment or insufficient funds.
  1. COMPLETTION OF AUTOMATIC PAYMENTS: Once CUSTOMER has completed all agreed upon payments, CAO will discontinue automatic deductions. A notice of completion of the plan will be sent to CUSTOMER.
13.  Security Code

13. Security Code

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